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Services

Our Support Matrix (Listed, By Category)

Services

Support + (Re)Design.
Admin + User Training.
Professional Greetings. Certified Install.


What We Do.
Just To Begin.

Support + (Re)Design.
Admin + User Training.
professional Greetings.
Certified Implementation.


What We do. Just To Begin.

Support

Button Programming
Configure and Distribute Speed Dials or Internal (Presence) Buttons across Multiple Phones
Desktop Apps
Troubleshooting Desktop (or Browser) apps on Apple Mac OS or Microsoft Windows
And More
Let us know What your team needs—we can help!
Everyday Challenges
Support for Any and All (recurring) challenges that pop up on the team—the range here is wide!
On-Demand Emergencies
With Live ACO or Ring Support Limited to Working Hours, We're here at fair-rates for challenges that pop up, whether early or late!
Mobile Apps
Assistance for remote staff using mobile apps needing a hand—whether Apple IOS or Android
Learn More About Our Support Services 👈🏿
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For Immediate Support 🆘

(Re)Design

Menus/IVRs
Design or Re-design Top-Level Menus, Including Selector Code (0-9) changes or Greeting/Prompt changes
Queues
Design or Re-Design you Live-Answer Queues, including member changeout, and ring duration/call flow correction
Users + Extensions
Setup or Change Users and Licensing Around, including new Naming, DIDs, Ext Numbers, Phones, etc.
Mailboxes
Setup or Change Company Mailboxes, Day or Night, including recipient correction and greeting changes
Button Programming
Configure and Distribute Speed Dials or Internal (Presence) Buttons across Multiple Phones
And More!
Integrate Microsoft Teams, or Integrate with Hubspot or some other CRM—We Can Help!
Learn More About Our (Re)Design Services 👈🏽

Admin Training

Recorded + Shared
recorded and immediately shared to company admins for team distribution
Q&A
Always includes a Q&A Session to treat any Questions Unanswered throughout training!
Admin Portal
Custom Auto-Attendant Greetings for Work and After Hours, and custom queue greetings for live-answer configurations
Call Flow + Licensing
Always includes a Q&A Session to treat any Questions Unanswered throughout training!
Reporting
Learn the basic call logs and System Auditing! Or learn Analytics (on-Demand).
Participants
Starting at groups of 1-5, but rates can be adjusted for higher group counts
Learn More About Our Administration Training Services 👈🏽

User Training

Desktop + Mobile Apps
Team Training on Apps for both Desktop and Mobile—calling, messaging, faxing, video calls, outlook integration, and more!
Live Simulation
Always Includes A Live Simulation Portion to Outline CORE calling functionalities (transferring, conferencing, etc)
Recorded + Shared
recorded and immediately shared to company admins for team distribution
Q&A
Always includes a Q&A Session to treat any Questions Unanswered throughout training!
Participants
Starting at groups of 1-10, but can discuss rates for higher group counts
Desk Phones
Training on how to use physical phones for primary and secondary functions
Learn More About Our End-User Training Services 👈🏽
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Have Training Questions?

Pro Greetings

Menu + Queue Greetings
Custom Auto-Attendant Greetings for Work and After Hours, and custom queue greetings for live-answer configurations
100s of Voice Profiles
Choose the voice profile that fits best for your Team—and then duplicate it across all your company greetings!
General Mailbox
professional (unified) greetings for your everyday (or night) voicemail.
Holiday + Seasonal Closures
custom messaging for holidays, or abrupt closure messaging in the face of Storm Closures (etc.)
Packages
Produced in sets of 1-5 Mp3s/WAVs to cover your team's bases, but can work with you to produce more!
And More!
Flexibility to create other greetings such as on-hold, or intro greetings for queues/users
Learn More About Our Professional Greeting Services 👈🏼

Implementation

System Design + Config
System Call Flow and Users Configured As needed. incuding live-answer or Auto Attendant setups (or hybrid approaches)
Porting
Assistance in porting company lines from previous provider
Certified Partners
Training on how to use physical phones for primary and secondary functions
Admin + User Training
Every Install Comes with 1 admin training session (1.5 hours) and 1 User training Session (1.5).
Pro Greeting Set
Every Install Comes with a set (1-5) of company/mailbox greetings
And More!
flexibility to work with different need, such as Teams or Hubspot integrations!
Learn More About Our Certified Implementation Services 👈🏻

Our CORE Services

Questions? Let's Connect!
Book a free consult
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