At Cross + Dot (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website crossanddot.ca and our services related to RingCentral and Avaya Cloud Office solutions.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other details you provide when contacting us or filling out forms.
• Service Information: Details about your business needs, inquiries, or technical requirements when requesting our services.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent.
• Cookies & Tracking Technologies: We may use cookies to enhance your browsing experience and improve website performance.

2. HOW WE USE YOUR INFORMATION

We use the information collected for purposes including:

• To provide, operate, and improve our services.
• To respond to inquiries, requests, or support needs.
• To send important updates, service-related information, or promotional content (with your consent where required).
• To personalize user experience and optimize website performance.
• To comply with legal obligations and protect against fraud or misuse.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your data in limited situations:

• With Business Partners: In cases where We engage with RingCentral or Avaya Cloud Office through our services.
• For Legal Compliance: If required by law, regulation, or legal process.

4. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission over the Internet is completely secure.

5. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent to certain uses of your information.
• Request a copy of the data we hold about you.

To exercise these rights, please contact us using the details below.

6. THIRD-PARTY LINKS

Our website may contain links to third-party websites (including RingCentral, Avaya, and AT&T; this also includes Stripe and Calendly). We are not responsible for the privacy practices of those external sites.

7. COOKIES

We may use cookies and similar technologies to improve your experience. You can choose to disable cookies through your browser settings, but some parts of the site may not function properly.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Cross + Dot
admin@crossanddot.ca
CA: 782-358-2521
US: 857-505-2412